Privacy policy.

Effective Date: June 10th, 2025

ivMD Chicago ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, services, and communications. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following information from you when you use our website or contact us:

  • Name

  • Contact information (email, phone number, address)

  • Medical history or health-related information (only if voluntarily submitted through forms for appointment requests or service inquiries)

  • Payment details (collected securely through third-party payment processors)

  • IP address, browser information, and website usage data (collected automatically via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Respond to appointment requests and inquiries

  • Provide our mobile IV therapy services

  • Confirm and schedule appointments

  • Communicate with you about your care and our services

  • Process payments and transactions

  • Improve our website, services, and patient experience

  • Comply with legal, regulatory, or medical obligations

3. Protection of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Any health information you provide is handled confidentially by authorized personnel in accordance with applicable privacy and healthcare regulations.

Please note: While ivMD Chicago is not a covered entity under HIPAA, we make every effort to handle your health-related information responsibly and securely.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information with:

  • Authorized medical staff and providers involved in your care

  • Third-party service providers who assist with operations (e.g. payment processors, scheduling platforms, or website hosting)

  • Legal or regulatory authorities if required by law or for the protection of your safety or others

5. Cookies & Website Analytics

Our website may use cookies and analytics tools to collect anonymous usage data, such as pages visited and time spent on the site. This data helps us improve website performance and user experience.

You can manage your cookie settings through your browser preferences.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

7. Children’s Privacy

Our website and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18 without parental consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

ivMD Chicago
Email: hello@ivmdchicago.com